Customer Support Services for Online Businesses
At Trust Chain, At TrustChain Consultancy, we provide reliable, professional customer support services designed to help online businesses deliver a better customer experience without the cost and complexity of hiring in-house staff. We work as an extension of your team, managing customer emails and live chat so you can focus on growing your business with confidence.
Customer Email & Chat Support
Managing customer inquiries takes time and focus — especially as your business grows. We take care of your day-to-day customer support, ensuring your customers receive timely, clear, and professional responses across email and live chat.
What we handle
- Customer email inbox management
- Live chat support
- Product and service inquiries
- Refunds, cancellations, and general requests
- FAQ-based and routine customer questions
- Escalation of complex or sensitive issues
Who We Support
Our customer support services are designed for a wide range of online businesses, including:
- E-commerce and online retail businesses
- Online coaches and service providers
- SaaS products and digital tools
- Startups and growing online teams
If your business serves customers online and receives regular inquiries, our services can be tailored to fit your needs.
How It Works
Discovery & Setup
We learn about your business, products, tone of voice, and customer support processes.
Trial Period
We offer a 7-day free trial so you can experience our support before committing.
Ongoing Support
We manage your customer emails and chat daily, following your guidelines and escalating only what requires your attention.
Continuous Improvement
We refine responses, templates, and workflows to improve efficiency and customer satisfaction.
Simple, Transparent Pricing
Our services are offered on a monthly basis with clear, predictable pricing.
Plans are tailored based on support volume and required coverage, with no long-term contracts.
A 7-day free trial is available so you can assess the quality of our support before committing.
Trust Chain Consultancy 